You can enter your discount code during checkout, right before you complete your order. Just pop it into the "Discount code" field and hit apply – the total will update automatically.

We ship all orders from Cologne, Germany.

Yes, we offer international shipping.

Right now, free shipping is available for orders over €75 within Germany, and for orders over €150 to selected EU countries. We’re a small independent brand, and offering free international shipping beyond that just isn’t doable for us (yet). Shipping costs vary depending on your location and will be shown at checkout. We always do our best to keep things fair and transparent.

You can find all details on our Shipping & Returns page.

Shipping times depend on your location and the delivery service used. For Germany, standard shipping with DHL usually takes 1–3 business days. International delivery times vary by country and are generally longer — you can check approximate times for your region on the DHL website.

Please note that presale or made-to-order items take longer, as they are produced after the order period ends. Estimated shipping dates can be found on each product page.

For countries outside the EU, customs fees may apply. These must be paid by the customer.

Yes, you can return unused items within 14 days — please email us first.

Please note: rings are made to order during the presale, crafted individually in your chosen size. Because of that, they’re excluded from returns and exchanges.

Unfortunately, we currently do not offer direct exchanges. Please return the item and place a new order.

Presale items are made-to-order and customized to your selected size. Because they are produced specifically for you, they are not eligible for cancellation, exchange, or return once the order has been placed. Please double-check your ring size before ordering. If you have questions, feel free to reach out before placing your order.

Presale items are made especially for you. During a defined presale period, we collect all orders before production starts. That means your piece isn’t sitting on a shelf — it’s created once the presale closes. This process takes a bit more time, but it helps us reduce waste and make things more intentionally.

Depending on the production schedule, presale items are usually shipped about 1–2 months after the order period ends. Exact shipping estimates for each item can always be found on the product page.

Contact us with photos and we’ll sort it out immediately.

Email us at support@xelloxello.com or use our contact form.